Refund & Return Policy

At Amrutgir, we put a lot of care into every jar we make — from the milk we source to the traditional Bilona process and the way your jar is packed.

But ultimately, your satisfaction matters most to us. That’s why every Amrutgir order comes with a 7-Day 100% Money-Back Guarantee.

Not Happy With Your Amrutgir Ghee?

If you receive your order and feel that the product isn’t right for you, simply get in touch with us within 7 days of delivery.

We will listen to your concern and, wherever the guarantee applies, refund your money — no unnecessary questions or complicated process.

When Can I Request a Refund or Replacement?

You can contact us if:

  • You are not satisfied with the quality or experience of the product
  • Your jar arrived damaged or broken
  • The jar is leaking
  • You received the wrong product
  • Your order is missing a product
  • You believe there is a genuine quality issue with the product

For damaged, broken or incorrect orders, we will arrange a replacement or full refund, as applicable.

What If I Have Already Opened the Jar?

Because ghee is a food product, we cannot normally accept physical returns of an opened or partially used jar for hygiene and food-safety reasons.

However, our 7-Day Money-Back Guarantee is about your satisfaction. If you have opened the jar and genuinely feel that something isn’t right with the product, please don’t hesitate to contact us. Tell us what happened and our team will work with you to find a fair solution.

We would much rather hear from you than leave you unhappy.

How Do I Request a Refund?

It’s simple.

  • Step 1: Contact us within 7 days of delivery
  • Step 2: Share your order number and briefly tell us what went wrong
  • Step 3: If your product arrived damaged, leaking or incorrect, share a few clear photos of the product and packaging — this helps us resolve the issue faster
  • Step 4: Our team will review your request and confirm the next steps

Email: hello@amrutgir.com

How Will I Receive My Refund?

Once your refund is approved, we will initiate it to your original payment method.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

For COD orders, we may request your UPI ID or bank details to process the refund.

What About a Damaged Jar?

Don’t worry — we’ve got you covered. If your jar arrives broken, damaged or leaking:

  • Please contact us within 48 hours of delivery with your order number and photographs of the package and product
  • We will arrange a replacement or refund without putting you through a complicated process

What If the Ghee Has Melted?

Don’t worry — this is completely normal.

Ghee naturally melts at warmer temperatures and may arrive in a softer or liquid state, especially during summer. This does not mean that the ghee has gone bad or that its quality has changed.

Simply allow it to return to room temperature. The ghee may naturally become grainy or solid again. A change in texture due to temperature is therefore not considered a product defect.

A Note About Food Safety

For hygiene and food-safety reasons, we cannot accept normal physical returns of opened or used food products.

We also cannot offer refunds for products that have been damaged due to improper storage or handling after delivery.

However, if you believe there is a genuine issue with your Amrutgir ghee, please contact us. We would always prefer to understand the problem and help you rather than leave you disappointed.

Our Promise to You

We don’t expect you to simply trust us. Every batch of Amrutgir is made with care and tested for quality and purity.

And if, after trying it, you are genuinely not happy with your Amrutgir experience, you have 7 days to tell us.

Your trust matters more to us than one sale.

7-Day 100% Money-Back Guarantee. Try Amrutgir with confidence.